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Payment,
Insurance, and Customer Policy |
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This is a must read for everyone who is about to
travel with BCT or may travel with them in the
near future, so that you are not caught off
guard by any surprises!
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Options Available and Under Consideration
Concerning Pricing that Includes Airfare
BCT may need to implement the following
policy changes or a combination thereof
concerning:
1) Eliminate packages that include airfare and
let each traveler find their own. This would be
easier for us, but for many, this would not be
so easy, as you must find the proper flight
arrival times, airport/hotel transfers, etc.
This can be very stressful! We take many factors
into consideration when buying your airfare, to
make your trip and travels as easy as possible.
2) Raise prices on packages that include airfare
to cover the steep jumps in airfare for certain
segments. This would be extremely difficult to
price so that 'Full Package' prices would be
fair to and for all travelers.
3) Let current and future BCT customers know
that 'All Prices that Include Airfare are
Subject to Change'. Then find a reasonable
medium price for packages that include airfare,
and when, or if, airfare exceeds the allotted
amount, give you, the customer, notice that you
will need to cover the increase or switch to a
'Land Package'. This would take the stress out
of traveling for those who prefer not to shop
and purchase their own airfare while making sure
BCT is able to provide packages that include
airfare.
Even though BCT is already operating under a
similar policy, as option 3 above states, and
even though BCT already lets our customers know
that prices and itineraries are subject to
change without notice, we would like to make
that policy a little more user-friendly and here
is how:
First for those who have purchased a package
that includes airfare. If, or when, airfare
exceeds the allotted amount, BCT will notify the
customers on their reservation the amount of the
increase and allow them the option, with no fees
attached, to change from 'Full Package' to 'Land
Package' and buy their own airfare.
Second, BCT would like to offer ALL those who
voluntarily change to 'Land Package', when
notified of that option by BCT, the following
service. BCT will include airport to hotel
shuttle service when, and if, the customer buys
their own airfare and flies into, and out of,
the airports suggested by BCT. This will make
those packages that do NOT include airfare more
attractive and less uncertain as to how such one
will get to and from their hotel upon arrival.
Normally, that service is NOT included in 'Land
Packages'.
BCT reserves the right to implemented some
and/or portions of the above stated policy(s)
when and if they deem necessary! This policy
allows BCT to achieve its goal of providing
affordable and spiritual vacation packages to
and for our brothers and sister in troubling
economical times without much undue financial
harm to itself! |
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Price Guarantee
Bethel Coach Tours reserves the right to increase
published rates and airfare supplements without prior
notice. In Addition: fuel surcharges, government taxes,
other surcharges and changes to deposit, payment and
cancellation terms/ conditions, are also subject to
change without notice.
Terms and Conditions Regarding Packages that Include
Airfare:
Full
Package- Prices quoted that include airfare are with
suggested airfares only, from major international
airports. In the event airfare is higher than the
suggested airfare (at our time of purchase), you will be
contacted to pay the difference, at which time you will
have the option to change to 'Land Package' at no
additional charge and purchase your own airfare. If you
change to 'Land Package' at this time, we will include
transfers, if you arrive/depart to the proper airport.
If you change to 'Land Package' on your own account,
after having paid your deposit, there will be a $50
change fee per person.
Land Package- Prices quoted do not include airfare nor
airport/hotel transfers. If you change to 'Full
Package', after having paid your deposit, there will be
a $25 change fee per person. Once you've changed to
'Full Package', you will be responsible for additional
airfare above the suggested airfares of the 'Full
Package', if and when applicable.
Tour Conditions for ALL Tours
All
airfares are based on advance- purchase fares, group
inclusive tour fares or tour basing fares out of
selected major airports. Because of hotel and airline
commitments, the following cancellation policy must be
followed. All notices of cancellation must be in writing
and received during the period prior to departure in
accordance with the following schedule. After you have
received a written confirmation, there will be a change
fee of $50.00 per person for any name changes (changing
your reservation to someone else) or any change in your
itinerary or departure city, as long as the airfare has
not already been purchased. Once purchased, airline
tickets are subject to the policies of the respective
airline, which is usually that the tickets are
non-refundable, non-transferable, etc. Change fees
usually begin at $150, once tickets are ticketed.
Although Bethel Coach Tours is the principal agent and
takes great care in choosing its suppliers BCT does not
control them and cannot be responsible for their acts or
omissions. BCT accepts no responsibility or any claims,
losses, damages, expenses arising out of injury,
accident or death, loss or delay of baggage, unused days
of any tour, strikes, acts of terrorists, mechanical
breakdowns, government actions, weather, acts of God, or
any other causes beyond our control or your failure to
obtain mandatory documentation, passports, visas and
health certificates, where required; therefore no refund
can be made. We reserve the right to change hotels,
aircrafts, dates, times, itineraries and rates. No
refund will be given for such changes.
Deposit and Cancellation Policy
$350 deposit required at time of reservation for all
trips.
No Refunds Except Those Covered by
Insurance.
Lack of Insurance results in no refunds.
Balance is due 90 days prior to departure on all trips.
Reservations made under 90 days before departure require
full payment.
NOTE: Should you have a trip credit (meaning you had to cancel your trip
for some reason and had purchased insurance to receive money back from your
tour) that credit (regardless of amount) is valid FOR ONE YEAR from the date of
your scheduled tour date (i.e. if you were scheduled to take a New York and
Canada tour on June 15th, 2009, your credit is valid until June 15th, 2010).
Additionally, your credits may ONLY be used on certain tours that Bethel Coach
Tours deems applicable at the time of use. Your options will be given you when
you are ready to use your funds (credits). There will be a one-time fee of $50
for issuing such credits.
Package Transfers
In some cases land portion of package price is
transferable.
Transfer Fees $50
Most airline tickets are nonrefundable and
nontransferable.
For tickets that are refundable and transferable fees
will apply
Contents of this page in it's entirety were last
updated: June 3, 2010 |
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